I was highly impressed with the time and hard work Bill and Aaron did to help satisfy my vehicle needs and appropriately accommodate for my financial situation. My experience was truly beyond my expectations.
I was greeted by a guest attendant and the manager was very important to me. He and Scott my salesman made a point to hear my story, my specific needs for vehicle and what considering...never was there any pressure to the sale it was all my pace. I was even given some alternative options I not know may be workable.
I felt very relaxed from start to end and like I have extended family now. Every trip I came back they remembered my first name and quick to answer my questions. Also any voice message left was responded too in very timely manner.
I had arranged ahead a scheduled test drive and the experience was so amazing I went back later in day... even cancelled my other searching appointments. I was new to this location and appreciated the tour of the facility and all they can offer to me.
Still having same problems with the same lights coming on. Bringing it back again this week. Steering wheel column hasn't been properly put back on since a recall repair done in March. Hopefully it will finally get fixed correctly the third time.
The first salesperson I met with in Neenah was pretty closed minded and didn't seem to want to help me. He wasn't listening to what my wants were. I felt frustrated and ended up going to Appleton just to look around. Zach reached out to me via email. I spent 2 1/2 hours with him telling him what I wanted and how much I could afford. He found me the perfect truck in Madison and got me an amazing APR rate. I will definitely go to him from now on instead of the tool in Neenah.
I was merely looking for a courtesy ride home after dropping off my vehicle for repair.The internet stated they were open,but when I arrived they were actually closed & there was no shuttle service available.The night mgr. in the sales dept. gave me a loaner vehicle & left a message with the service dept. about my vehicle.When I returned 2-days later, there was NO charge for my service.THANK YOU so very much for your understanding & kindly service. Much appreciated - Ken