We were charged for an oil change when my wife let them know that we pre-purchased Oil changes when we bought the vehicle 15 months ago. I had to call and talk with someone at the sales business office. Still not sure if we have been credited back the charge. I had to do all the follow up. NOT the type of lack of service O have come to expect from Bergstrom.
I had a leak in the truck for the second time. They went above and beyond to make sure that my car had no other leaks. My car was not in for a new sunroof seal and they changed it any way to make sure that was not the issue. On top off all that they even delivered to car to my work place after it was done. What and awesome team that always goes above and beyond every time.
I know they have to sell warranties, etc at the time of payment. Its an awkward practice that makes the customer uncomfortable and can taint an otherwise pleasant experience. It will be on my mind when I shop for another car.
I bought a “new” car but it had 1190 miles on it. When I asked for a little credit off the price, the no negotiation was cited and there was no wiggle. That was frustrating as I saw this as an exception since it was substantial miles on for a new car.
I was treated with dignity and respect, which I did not receive on my previous visit. This time, because I told the receptionist about how badly I was treated by the young man at the first desk, I was taken care of by the man who greeted me upon entering, and as a result, my visit was very good, and I have regained my trust with Bergstrom. Thank you for caring.
We have bought several cars from Bergstrom's and are always very pleased with the cars and the service afterward. We especially like dealing with Bill Tusler. He is always friendly, helpful and informative
Thanks to the work of my salesperson, Bill Tusler, I was able to obtain an excellent deal on a new 2018 Equinox. Bill knew what I was looking for and quickly found the best deal for me. I have been very pleased with Bergstrom’s exceptional service for many years and will continue doing business with them.