ever since 1985 my parents and when my brother and I got old enough our whole family has bought and serviced our cars at Bergstrom. The service I receive from Christina Brochtrup is awesome. She makes you feel like an old friend every time I see her. I am a supervisor at a hotel and she treats me how I treat my hotel guests. I love it.
Other than it taking 3 hours to sign the paperwork on the lease of 2 vehicles it was an excellent experience. I believe that when an appointment is scheduled to sign the paperwork, the paperwork should be ready to sign.
My truck was delivered with a warranty issue on the transmission from another dealership. It took 8 days to diagnose the problem because the communication between Tml and bergstrom was short. At First you tried to charge me thousands for the repair but I denied it then after alotnof back and forth it was accepted under warranty. After almost 2 weeks the problem was fixed and I had my truck back. This was a work vehicle so I requested a truck in place of mine and was not given one for over a week because I was told there wasn't one available. Overall I was unhappy with the timeframe. But happy with the repair.
Really good experience. Services performed were prompt; inspections and checks were done quickly and (hopefully) thoroughly. I have an issue with the price I paid. Yes, I agreed to the services that were done. The total for all services done was VERY EXPENSIVE. How much do you charge for labor per hour?