My car was not washed and there was residue all over my car. Inside my car had pieces of what look and smelled like paint chips so my car had a Strong smell of paint. When we came to pick up my car my mom was asking questions if there was an alignment done, she was told yes by Jay but then when Jay look over the paperwork he couldn���t find it. I was told numerous times that the collision center hours that were open and I came twice and the center was not open. I even had a voicemail with the hours and the center was not open at those hours. There was a real lack of communication. My headlights are off alignment from being repaired and I didn���t receive a call to ask how my car is driving since repair, so I will be taking my car elsewhere to have that fix. This is the third car I have bought from Bergstroms and will be the last.
I came to Bergstrom for a nice used vehicle but Sara Knisely told me of an incentive for a new Chevy Trax with a cap. My credit isn't stellar and her and the entire staff worked wonderfully in acquiring me a very good interest rate and allowed my wife and I to purchase a brand new vehicle. I am very grateful and would highly recommend Bergstrom to anyone looking for a new or even used vehicle. GREAT company.
Kudos to the oil change tech who pointed out that the Equinox engine had several oil leaks. Thank heavens I was still within the 2-year warranty period from an engine rebuild so the leak repairs were covered. I would not have been very happy if it was 2 months later. Only minor complaint I have was that someone had left a freshly eaten fruit pit on the console when I picked up the car.
Your sales person, Alex, accessed your inventory and found me a better "fit" of a truck than I was origonally looking for. I was looking for work truck, because I thought it would keep me in the price range I was hoping to be in. He nticed a double cab Silverado Custom that fit my needs better and and was priced in the same range as a work truck. I drve down to take a look on Saturday, brought my trade in down for an appraisal and considered the deal over the rest of the week end.I called Monday , accepted and Monday evening I was driving home with a new Chevy. Using discounts, incentives and GM Mastercard points I got a deal that I'm bragging about. I literally got more than I started bargaining for. . Thank you, Jim
The entire process of leasing our new car went so smoothly. Alex was professional & helpful & made the experience absolutely effortless. He & Patrick are wonderful to work with & without a single doubt, we would most definitely choose to work with them again in the future!