I called in the morning because I heard something that I know was not right. They got me in the same day within a few hours. They repaired one problem and found another. The part was ordered and was not suposed to be in for 10 days.I was told that while we wait for the part, if the noise gets worse bring your car back becasue you will be stranded if it goes out, and we can let you use a loaner until the part came in. Ben called the next morning and told me the part came in. He then called back when they had a loaner for me to use.Ben has been wonderful keeping me updated on everything. Great customer service!!!
This dealership is a pleasure to do business with, especially the service department. Service advisor Ben Smolinski treats me right and I have seen him treat his other customers very well. Tyler the mechanic is a vey knowledgeable mechanic and does a great job. Unfortunately I cant say the same about Chevrolet motor division so far as making a quality product and stocking needed parts locally. They still have a long way to go.
I had an oil change with tire rotation at the Bergstrom Chevy in Appleton and they did a great job. I had an appointment at work moved up and they were able to get me out early so I could make that appointment with ease.
I came in to have my 2010 Chevy Malibu serviced, oil change, rotate tires and check everything over. Mo problems were detected. Yay! But, a while ago I got a letter from Bergstrom saying that if I wanted to sell my car you would do that. I did ask what kind of price I would get. The guy, I don remember his name, told me he would get a figure for that. He never got back to me on that. I am finding that driving has become more difficult for me and that's why I was thinking of just selling it.