Cody and Patrick went above and beyond to find me the right car! I couldn���t be more happy or excited. From the moment we met Cody he listened to our needs and made us feel comfortable. I have never experienced such amazing customer service from both Cody and Patrick. I have already recommended them to all my family and friends. When it���s time for a new vehicle for my husband there is no doubt we will see Cody. Thank you all again for everything.
Steve Sauer made everything from start to finish easy and was very helpful. Same experience I've had every time with Bergstrom. Doesn't matter if I'm buying or in for service or repairs, I've never had a bad experience. Thank you Steve Sauer.
As always the service was good for the service technician and team. Where I struggle is the check in process. It was slow, clunky, I had to remind them of my comments, and most importantly, they didn���t review the options up front to make it most affordable for me. As a Chief Marketing Officer for a $18B company I understand the importance in the service revenue, however, I think it���s important to say while I see you signed up for A, if you do B or C it provides this which is inclusive or this which may address needs and be more affordable. That���s how you build loyalty.
Drove up for an oil change and tire rotation on a busy day, was approached and given estimated time to finish and was kept up to speed on what was going on and then car was finished and I was on my way.
Jeff Thurber was awesome! Took the time to show me various models of what I was looking for. Very knowledgeable answering all my questions. Was able to take care of a few of my concerns. Ended up with a great trade in value. Now I can comfortably fit my family of six in our new to us Suburban!
I called on Monday morning July 5, and set up an appointment for the next day, Tuesday. I asked if I could drop it off Monday afternoon and the service guy said yes. They close at five but they have a key drop off. Shortly after I hung up, I received a confirmation email informing me that my appointment was for Monday, July 5 at 9:30 AM. It was 8:30 AM. I called back and verified the change. I don���t know who the first service person was. I took the Monday appointment. Had I not checked the email I would have missed the appointment.