Wish the communication was better. Jesus has been working with my husband for how long yet didn’t acknowledge or “check us out” each time we were there. Didn’t tell us about the gas card promotions or the rebate that was available. Continues to call the wrong number after being given the correct number multiple times (I believe it was finally updated).
The tow truck came almost as soon as I inquired about getting a tow, and the men from Femal's who showed up were highly professional in prepping the car to take it away. It cleared my driveway in just a few minutes. Then the Bergstrom service department made quick work of the problem that caused my car to fail me. They determined that the car battery had died, and had a new one installed by Saturday morning. I got a call to come pick up my car. The price for fixing my Impala was fair, and I even got the car washed. The service technician also gave me an extra copy of my bill and reminded me to send it to my insurance company to reimburse me for the tow. Bergstrom runs a tight ship!
I was treated with respect and professionalism. Scott Thurik did an excellent job at listening to me and what my requests were and found the vehicle that met my expectations. He answered all my questions and made sure I was completely satisfied before I left your dealership. I would be proud to refer anyone to your dealership for help finding the right vehicle. All of your sales people did a fantastic job.
1. There was no sticker placed on window so we know next service. 2. Paperwork stated tires were inflated to 35 and I know they did not inflate as they were exactly the same as when I took in ( 30,40,35,29). Do I trust the other checks were performed?