It is obvious from the service managers to the shuttle drivers, the Bergstrom dealerships are doing everything they can to make servicing your car as painless and as convenient as possible. They communicate very well keeping you updated on issues found and timing of repairs. They are world class for customer service.
With the low price of oil today 55.00 is a lot to charge for an oil change. Now you do not even get a free car wash with the oil change. Think I will have to start doing it myself again. The lack of a car wash really disappoints me.
Brought in because driver's door lock did not work. Lock actuator was replaced. Lock failed after 1 use of locks. Truck was brought in again. It was found that the actuator was not the problem. The truck had a wiring issue. Truck was returned with new actuator bent & not mounted correctly. It was over $500 for the actuator & $900 for the wiring repair. Locks are still not a 100% repaired.
I was extremely impressed with the prompt assistance I was given when my car broke down on the highway, and with how prompt a rental was issued to me so that I was not stranded on the highway. I was also impressed with how prompt my vehicle was ready to be picked up, despite more issues arising with my vehicle so soon after being picked up. However, the professionalism that was given when help was needed once again to gain answers for why my check engine light came back on and ensuring a rental car was given once again was above and beyond any expectations that I had.
Our Service Rep was Kyle Gjuraj on December 31,2020.Kyle as with ALL your Bergstrom personal.Was quite helpful in answering our questions.Following through with possible concerns.And in the end made our Bergstrom experience wonderful from start to finish.Thank you Kyle,and continually thankful that Bergstrom���s Automotive has always been there for us ����