445 Reviews Found
Confirmed Service Customer
Fast and friendly service, car was delivered back cleaned and tech was awesome
Jessie V.
NEENAH
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Confirmed Service Customer
Quick, efficient, employees were very nice!!
Jennifer M.
Kimberly
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Confirmed Service Customer
Everything was done in super fast time. Everyone is friendly & knowledgeable.
Shirley E.
KIMBERLY
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Confirmed Service Customer
Wishing could get a better response on my ECP plan . Paint does not shine and bead up like it did the first year. Sent pics in and got nowhere with them. Kind of a waste of money to get .
Kenneth M.
STOCKBRIDGE
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Confirmed Service Customer
In the past 12 months, I have had to bring my Corvette in to Bergstrom multiple times and have spent over $4000 in repairs. Every time I get the car home, a new problem immediately surfaces. Some of them were mechanical and some were due to my car not being put back together correctly. This last visit, my car was there for two weeks because the part that was ordered was faulty and had to be reordered. The car has less than 60K miles on it and spends most of its life sitting in the garage. It only goes out on perfect days and gets less than 1000 miles put on it in a year. The car never had any issues until I brought it in to Bergstrom for the first time for an oil change and since then the repair bills have snowballed. I have spent almost as much in repair bills in the past 2 years than I paid for the car. It is well maintained and taken care of yet whenever I get my car back from Bergstrom, a new issue seems to surface. Could be a bad coincidence but seems awfully consistent. I also asked for a quote to get the AC recharged and never got a response back. The staff is friendly but I am consistently inconvenienced due to errors or bad parts and I seldom get to even enjoy the car. Never had an issue with it in the previous 4 years I owned it prior to bring it in to Bergstrom and now it just seems to be a domino effect.
Chad K.
Appleton
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Confirmed Service Customer
Wes and the service team handled my issue under warranty very quickly to my satisfaction. They were able to get me in for service in less than 2 hours which was greatly appreciated.
Adam H.
KIMBERLY
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Confirmed Service Customer
The service & sales team are top notch with regard to getting the issue(s) resolved. We appreciate their concern and effort so very much. We do have a concern as a buyer of a certified used vehicle from your dealership though. Purchase Feb 12th. Added the extended warranty. (We’ve have never had an extended warranty or needed to utilize a warranty in our vehicle buying history, so all new & green to the entire process). Extremely happy that we invested the money for it as our “new to us” used vehicle has been in for service 3x between Feb 13th - April 30th. Now if this certified vehicle was reviewed before our sale we would like to assume it was certified for a reason. But 3 repairs with extensive repairs and labor costs. You can probably imagine our frustration and disappointment in the time wasted in having to service the vehicle so many times. Now we would like to say thank you and confirm our truest appreciation for the sales team handling the first repairs and covering the deductible costs as the first repair was days of driving it out of the lot. That generosity does not go unnoticed, we are so grateful for their attention and concerns! Sales & Service together. They did a spectacular job! But repair trip #3 involved a deductible charge, fair, and part of the warranty. Got it! But I’d like to share that all of the above mentioned generosities were not made aware to us. We had no idea a deductible was required. Not on any of our prior visits, phone call conversations or text communications was this requirement mentioned or brought up. Nor was it made aware to us on the third trip, not until pick up. Imagine my surprise. It’s only $100. Not the point though, communication was missed. So please know we are extremely thankful for the service from Bergstrom staff. But as a tip, please consider sharing all of the facts and behind the scenes information with clients so that when they are faced with paying for something they were well aware of it in advance and not surprised. 3 visits is 3 too many 2.5 months with a new purchase for a family. Please use our feedback in a way to strengthen your core business and help each of your employees to grow. We love our purchase and we hope not to have to revisit your service department for a very long time.
Megan B.
APPLETON
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Confirmed Sales Customer
When I decided to buy a new Silverado David James located a truck for me with the options I was looking for. Sales side of this vehicle was great as David found as many rebates for me as possible bringing the price down so I could afford it.
David D.
FREEDOM
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Confirmed Service Customer
Friendly receptionist, good waiting experience with wi-fi, cookies and beverages.
Jason A.
NEW LONDON
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Confirmed Service Customer
A bit of a wait for the attendant to come out initially but fast after that.
Jane K.
APPLETON
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Confirmed Service Customer
Always a positive experience from a basic oil change to full on repairs.
Julie M.
Hortonville